The busiest airport in Indonesia, Jakarta Airport Soekarno Hatta International serves 65 million passengers annually. Soekarno Hatta covers all flight to destination all over Indonesia. From the short an hour flight to Bali. To the long flight to the most eastern part of the country, Papua.
As the most prominent airport in the country, Jakarta Airport Soekarno Hatta lives up to its reputation. The airport has world-class facilities for the comfort of passengers. Gardens fill free space in-between terminals, gates, and pavilions. Ethnic elements from all over Indonesia decorates the interior.
Tourists flying from and to domestic flight will land in the old terminal 1 & 2. While the newest Terminal 3 that covers the international flight. They emphasize more on modern and eco-friendly design.
Jakarta Airport Domestic & International Flight Terminal
Jakarta Airport Soekarno Hatta International has three terminals, the old Terminal 1, 2, and the newest Terminal 3. Soekarno Hatta Airport 1 A to C is where Lion Air for domestic flight departs. They cover all domestic flight to cities like Surabaya, Yogyakarta, and Denpasar Bali.
The other Indonesian airline like Citilink and Batik also depart from terminal 1 C. While airlines like Sriwijaya, Nam Air and Air Asia domestic flight depart from terminal 2 D-F. International flight of LCC airline like Air Asia also depart from the old terminal 2 F.
International Flight with a full-service airline can head directly to the new Terminal 3. With the exception of Garuda Indonesia domestic flights. The new terminal has 244 check-in counters with 38 of them are self-check-in. Flight by KLM, Japan, Etihad, Qatar, and China Airlines operates in the new terminal.
Transfer Between Terminals
For connecting flight to a different terminal, Jakarta Airport has a shuttle bus. If the other flight is still on the same terminal, people can just walk. But if the other flight is on the other terminal 2 or 3 for example. The only way to reach it is by using the bus or Skytrain.
Both transport modes are free to use. SkyTrain needs only 5-7 minutes to move people from one terminal to another. Skytrain stations are available in every terminal of Jakarta Airport Soekarno Hatta.
The free shuttle bus picks up passengers at the arrival halls of Terminal 1 and 2. At Terminal 3, shuttle buses available in front of the departure hall. Busses arrive and depart every 30 minutes. Make sure the connecting flight has at least 2 hours of spare time.
Food and Drink
Plenty of 24-hour choices for cafe and restaurants in all the three terminals. A fast-food chain is available such as KFC, Burger King, or for Indonesian food, Bakmi GM. Convenience stores such as Circle K and Indomaret are also open for 24 hours. There are also drinking water fountains available throughout the airport.
For coffee and snack, one could go to familiar names such as Starbucks. There's more than one location here. One is at the boarding lounge area of Terminal 3. While there's also a Starbuck at Terminal 2 Arrival Area.
Visitors can also try local coffee shops such as J.CO at Terminal 1 public area. Or another cafe like Excelso at Terminal 1A Boarding Area. Coffee shops in Jakarta Airport also provide free Wifi for customers.
Duty-Free Shop Jakarta Airport
Duty-free stores mostly concentrate on Terminal 3. While a few of them can be found at Terminal 2. Shops available for tax-free shopping here include Lotte, Jakarta Duty-Free, and Plaza Bali.
Jakarta Airport Hotel
Soekarno Hatta International Airport just launched a new capsule hotel Digital Airport Hotel. Located at Terminal 3, Digital Hotel is the best place to snooze. The rates are categorized into 6 hours, 9 hours, to 1 night. Rate starts from IDR 286k for 6 hours.
Another hotel for short transit available also at Terminal 2E. Jakarta Airport Hotel is a 3-star hotel offering more luxurious rooms. They also offer transit rates with rate starting from IDR 475K per 6 hours. While the rate for stay more than 6 hours at the Jakarta Airport Hotel starts from IDR 770k.
Soekarno Hatta International Airport Lounge
Garuda Lounge is available at Terminal 1, 2, and Terminal 3. Access is both open for Garuda miles member and one-time access. Other choices include the Premier Lounge, Sapphire Lounge, and BlueSky. These lounges require a Priority Pass membership to use.
Money Changers & ATM
Many major Indonesian banks open a currency exchange counter at Soekarno-Hatta Airport. Indonesian Banks like Mandiri, BNI, and BRI are few among many of them. They are available at the arrival area of terminal 2 and Terminal 3. Non-bank money changers such as Valasindo and Indocev can be found at the public area of Terminal 2.
ATM is easy to find and spread all around the terminal. At the departure hall, it's usually located at the end of the hall. The International Bank ATM available at Jakarta Airport includes HSBC, Maybank, and Commonwealth Bank. There's an ATM center at the ground floor of Terminal 3. It conveniently hosts several banks' ATM in one place.
Shower and Rest Area
At Terminal 3, visitors can find free-of-charge shower rooms near gate 10 domestic. The other shower room available at gate 11 International. The shower room is well-equipped with hot water, sink, and hairdryer.
The rest area is available on central departure corridor of terminal 2 and Boarding Lounge gate 6 of terminal 3. Both are free to use. However, the facilities are slightly better at Terminal 3 with comfortable reclining couches.
Luggage Storage and Wrapping
Aerotek and Securitech stands are available in each of Check-in area of Terminal 1 and 2. Baggage storage service by Box and Baggage Solutions available at Terminal 3 Domestic Arrival. Visitors at Terminal 2 can use the service of Fesa Buana Bagasindo provides. Their counter is situated at the arrival area of terminal 2F.
There are two spots in Soekarno Hatta where tourists can apply for the VAT refund. One is located before the Check-In Area of Terminal 3 International. The other is located at Departure Terminal of Terminal 2D.
Jakarta Airport Basic Facilities
Smoking rooms are available at several spots in the airport. One area situated near terminal 2E. While at terminal 3, it's right near gate 1, gate 8, and gate 13. For Wi-Fi, connect through freewifi.cgk The Airport wifi network is free to use and available throughout the airport building.
Standing charging station is easily found in spots at the waiting room in-between gates. Family toilets and nursery rooms are provided at each terminal. As well as the children playground area.
Terminal 2 and Terminal 3 each has a tourist information center. The information center available at terminal 2D arrival and at terminal 3. There's one each in International Departure and Domestic Departure.
Jakarta Airport Public Transport To Downtown
There are several options to get to downtown from Soekarno Hatta International Airport. The fastest to get to downtown is by Soekarno-Hatta Airport Rail Link. This service is connected with SkyTrain. There is a hub station located in-between Terminal 1 and Terminal 2. Visitors can also take Damri Bus. The fare for the train is IDR 70k (card-only payment) while the bus is IDR 40k.